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Blackfalds Launches “Blackfalds Connect” to report Non-Emergency Issues

posted on Aug 28 2017

The Town of Blackfalds, in partnership with SeeClickFix, is launching a new application that will allow citizens to report non-emergency issues and request town services through an online and mobile platform.

Blackfalds Connect allows citizens to provide Town of Blackfalds staff with detailed issues that can include pictures, descriptions, GPS coordinates, and more providing valuable information needed to complete jobs. In addition, the SeeClickFix platform provides town officials with a centralized issue management system to manage issues from creation to resolution and therefore engaging Blackfalds citizens throughout the process.

“This new tool will empower residents to actively participate in maintaining and improving our neighbourhoods,” says Blackfalds Mayor Melodie Stol. “Blackfalds Connect will ensure issue reports get to the right people and allow residents to keep updated on the status of their requests."

The software not only allows Blackfalds citizens to report problems, but to also view, comment on, and vote to fix problems submitted by their neighbours. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report. 

Blackfalds Connect is available for free download on Android and iPhone. In addition to the mobile apps, citizens can send reports through the Town of Blackfalds website.